SYSCO+Case

=Implementing a Business Intelligence Program= Tuesday, April 29

**Topic overview:**
In this class we will review a case study on SYSCO to explore common organizational challenges to successfully implementing a BI program, as well as some common techniques to address those challenges.

**Preparation for class:**
Please read, analyze, and be prepared to discuss the SYSCO case study in your coursepack.
 * Andrew McAfee and Alison Berkley Wagonfeld, Business Intelligence Software at SYSCO, September 11, 2006, Case #9-604-080[|. Available for download ($) at: http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=604080]

Be prepared to answer and discuss the following case questions in class. You do not need to submit your answers. The questions are intended to stimulate your thinking on the topic and serve as a starting point for in-class discussions.
 * 1) What major challenges does the BI implementation team at SYSCO face?
 * 2) Why did SYSCO select only two initial questions to address with their implementation? Do you agree with this approach? Under what circumstances might this be a poor decision? Under what circumstances might this be an appropriate decision?
 * 3) Will an effective roll-out of their BI suite provide SYSCO with sustainable competitive advantage? Why or why not?
 * 4) How should SYSCO evaluate the effectiveness of this implementation? How might they evaluate ROI for the project?
 * 5) How much software should Day purchase? Why?

Slides: